Solace Health logo Solace Health Reception, 8:00–18:30 0117 496 2200
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Accepting new patients at all four practices

One named GP, and an appointment this week

Continuity is the part of general practice that quietly went missing. Every patient here is registered to a doctor who knows their history, appointments run for eighteen minutes, and routine care is offered within five working days.

Book an appointment → Register in ten minutes
Emergency Call 999. Urgent but not life-threatening? Call 111.
  • Eighteen-minute appointments as standard
  • Same-day slots released every morning at 8:00
  • Step-free, with hearing loops, at every practice
Same-day slots are open14 left at Marlow Street this morning
Rx Prescription readyCollect from Kings Park pharmacy
Thu Asthma review, 14:20Booked at your last one, with Lena

5days

Median wait for a routine appointment, July to September

18min

Every standard appointment, and thirty on request

94%

Of last year's appointments were with the patient's own GP

4practices

One shared record, and two open on Saturday mornings

Care services

What we look after, with the waits attached

If something is outside what we do well, we will say so and refer you the same day rather than manage it at arm's length.

Primary care

Everyday health, seen this week rather than next month

Illness, injury, prescriptions, vaccinations and the thing you are not sure is worth an appointment. It usually is.

Long-term conditions

The next review is booked before you leave

We do not rely on a letter reaching you and being acted on.

HbA1c over two years Shaded band: agreed target

6452
  1. March reviewDone · HbA1c down
  2. September reviewDone · eyes and feet
  3. March 2027Booked · Thu 11 Mar, 09:20
DiabetesAsthmaCOPDBlood pressureThyroid

Mental health

Talking therapies without the nine-month wait

On site at every practice. We publish both waits, because an unseen wait is one people quietly give up on.

  • Assessment11 daysWithin the 14-day target
  • Therapy starts5 weeksWithin the 6-week target

Children

Under-twos are seen the same day. Always.

If a parent is worried, that is the whole triage question.

Prescriptions

Repeat prescriptions in two working days

Order in the app at any hour and follow it from request to the pharmacy counter.

  1. RequestedMon 09:12
  2. ApprovedMon 15:40
  3. At pharmacyTue 08:05
  4. ReadyTue 11:30

Women's and men's health

Thirty minutes, without having to explain why

30
MenopauseCervical screeningContraceptionProstate healthFertility
Every service, and what we refer elsewhere →

From registering to being seen

About a week, end to end, and no paperwork you might not have

  1. Day 0 · 10 minutes

    Register

    Online, by phone or at any practice. Photo ID helps, but nobody is turned away for missing paperwork.

  2. Within 2 working days

    Meet your named GP

    Matched by practice and anything you tell us. You can ask to change at any time, and people do.

  3. Any hour, in the app

    Book

    Pick a time with your own GP, or call reception. Urgent slots are held back and released at eight.

  4. Within 5 working days

    Be seen, unhurried

    Eighteen minutes with someone who has read your record, and a plan you leave holding.

Opening hours

When the doors and the phones are open

Phone lines open weekdays, 8:00 to 18:30

PracticeMon to FriSaturday
Marlow Street8:00–18:30Closed
Kings Park8:00–18:30Closed
Ashbourne Road8:00–18:00Open 9:00–12:00
Fenwick Bridge8:00–18:00Open 9:00–12:00
Bank holidays and the full timetable →
When we are closed

Do not wait for us to open

999 EmergencyChest pain, difficulty breathing, signs of a stroke, heavy bleeding.
111 Urgent, not life-threateningAny hour. They can see your record with your consent and book you back in with us.
Pharmacy Minor illnessMost pharmacies can advise on coughs, rashes and earache without an appointment.

Four practices, one record

Whichever door you walk through, they can see your notes

Your named GP is based at one practice, but your record travels. If Saturday morning at Ashbourne Road suits you better, it is the same care.

1Marlow Street 2Kings Park 3Ashbourne Road 4Fenwick Bridge Shared record between practices
  • 1Marlow Street18 Marlow Street, BS1 4QT · 0117 496 2200Pharmacy next doorAccessible parking
  • 2Kings Park2 Kings Park Avenue, BS2 9HL · 0117 496 2210Pharmacy on siteBaby clinic Wednesdays
  • 3Ashbourne Road44 Ashbourne Road, BS5 7DN · 0117 496 2220Saturday morningsTalking therapies
  • 4Fenwick Bridge1 Fenwick Bridge, BS7 0AA · 0117 496 2230Saturday morningsAccessible parking

Patients, in their words

What continuity actually feels like

Shared with permission, from this year's patient survey. We publish the complaints as well — they are on the patients page.

I saw the same doctor four times in a year and did not have to explain my history once. I had forgotten that was how it used to work.
RMRosalind, 67Kings Park · registered 2019
My son was eleven months old and off his food. I rang at half past two and we were seen at four. Nobody asked me to justify it.
KBKemi, parentFenwick Bridge · registered 2024
I put off booking for a year because I did not think I was bad enough. The assessment was eleven days later and it was just a conversation.
ALArun, 29Ashbourne Road · registered 2022

Health library

Written by our clinicians, dated on the page

Browse the library

Reviewed Aug 2026 · Dr A. Osei

Blood pressure at home, and why yours differs from ours

A reading taken after rushing to get here is not your blood pressure. How to measure properly at home, and why we ask you to first.

Read · 6 minutes

Reviewed Jul 2026 · Dr D. Whitlock

If you use a reliever inhaler three times a week, something needs changing

The clearest sign that asthma treatment needs reviewing, and the one most people treat as normal. What good control looks like.

Read · 5 minutes

Reviewed Jun 2026 · S. Adeyemi

You do not have to be in crisis to ask for help

The most common thing said at a first mental health appointment is that the person was not sure they were unwell enough to book. Why that bar is set too high.

Read · 7 minutes

Accepting new patients at all four practices

Registering takes about ten minutes, and you can ask for a particular GP. If this is an emergency, call 999 instead — do not wait for an appointment.

Register or book Where to go, and when