We don't do exploration phases. Every engagement is fixed-scope, written down before we start, and runs on a weekly demo cadence so you always know exactly where the project is. Here's what that actually looks like.
You send us a short brief — what you're building, who it's for, the constraints. Either via /contactus or a quick Calendly call. No discovery deck, no "tell us your dreams." We read it the same day and respond by the next business day.
If we're a fit, we send back a written scope: deliverables, timeline, fee, payment schedule. No ranges, no "starting at." A real number. You sign it as-is or come back with revisions; either way we sign it within a week so the project doesn't bleed into "exploration."
Once signed, you get a shared chat channel (in the Hub portal or Slack — your call), a project tracker, and an introductory meeting where we walk through the plan. Everything is written down. The kickoff meeting is the only meeting that gets recorded by default.
We build. You watch progress on staging URLs we share each week. Feedback happens in-context — directly on the build, not as Loom-and-email back-and-forth. We push every business day; you're never wondering "are they actually working?"
Launch day is calm. We rehearse the cut-over with you a week prior, hold a 30-minute "go" window, and stick around for the first 48 hours actively monitoring. If anything breaks, we fix it in real time. No "see you in our next engagement."
Every engagement includes 60 days of post-launch support: bug fixes, copy tweaks, small adjustments. After that we either retain you on a monthly support agreement, hand you off to your in-house team, or wrap with a clean exit. Your call — we'll tell you which we think makes sense.
Scope, timeline, and fee are written down and signed before kickoff. Mid-project surprises are our problem to absorb, not yours.
You leave comments on the build, not in a doc that gets transcribed later. The work itself is the source of truth.
Every business day we push something. You can always check the staging URL and see where the project is.
The people who scoped your project are the ones who build it. No "handing off to delivery." No bait-and-switch.
Send a brief or grab a 15-minute slot. We respond within one business day.