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Master Service Agreement.

The umbrella agreement for every Stacklumen engagement. MSA 2026.2 and your signed SOW together form the contract — and engaging our firm constitutes agreement to the complete set of terms on this page, in full. Read once, reference whenever.

Version2026.2
StatusIn effect
EffectiveContracts signed May 11, 2026+
EntityStacklumen LLC
JurisdictionKentucky, US
01 / The agreement

How it works.

One master agreement, one signed SOW per engagement, and a set of published policies incorporated by reference. Together they are the contract.

// The contract
The MSA (2026.2) plus your signed SOW form the contract for each engagement. Where a signed SOW says something different about the same subject, the SOW controls for that engagement.
// What engaging means
By engaging Stacklumen’s services — signing an SOW, paying a deposit, or directing work to begin — you acknowledge and agree to the MSA and every document listed below, in full. If you accept on behalf of a company, you represent you have authority to bind it.
// Precedence
Signed SOW first, then the MSA, then the published policies below. Where documents overlap, the stricter protection applies.
// Prior versions
Agreements executed before May 11, 2026 — including under our prior names — are governed by the version signed. MSA 2026.1 covers engagements signed January 6 – May 10, 2026.
02 / The stack

Every document, one place.

These are the documents you’re agreeing to when you engage Stacklumen. Each is maintained live at its own route — the live version always governs.

// PDF
Master Services Agreement (2026.2) — the signed-form umbrella document: billing, conduct, IP & licensing, confidentiality, infrastructure, risk, and acceptance.
// Marketing site
Legal & Policies — privacy, cookies, and communications across every Stacklumen surface.
// Marketing site
App Terms of Use — the agreement covering the Stacklumen App (Beta) and Client Portal, including our hosting & maintenance protocol.
// Marketing site
Hosting & Maintenance — the all-inclusive monthly plan that keeps every site and app we host live, secure, and maintained.
// Marketing site
Slack Agent Terms — how agent-assisted changes run inside Slack: the @iainfeeney workflow, internal-only tooling, and acceptable use.
// Marketing site
AI Governance — scoped project access, site-specific prompts, and the consequences of out-of-scope AI use.
// App
Terms of Service — the products’ full terms, including hosting & maintenance, warranties, and liability.
// App
Promotional Offer Terms — terms for sprint offers and promotional builds.
// App
Documentation — the engagement protocol: scope, revisions, delivery, and managed hosting detail.
// App
Security & Trust — what we do with your data: access discipline, infrastructure, and practices.
// App
Copyright & Design Framework — authorship, licensing, and how Stacklumen’s design IP works.
03 / Highlights

Know what you’re agreeing to.

The full documents govern — but these four commitments come up most, so we surface them here.

01 / Billing

Billing & cancellation

Services default to $150/hour unless your SOW says otherwise. Committing and then cancelling carries a $250 fee plus work performed.

02 / Conduct

Professional conduct

Respectful communication both ways. Abusive or hostile conduct toward the team is a material breach with immediate termination.

03 / IP

IP & licensing

Stacklumen retains authorship. You hold a license while invoices are current; full copyright transfer is available via the separation framework.

04 / AI & hosting

AI & hosting terms

Hosting runs on the all-inclusive monthly plan; AI usage is scoped to your own site — out-of-scope use accelerates receivables and ends the project with cause.

[ Plainly ]

Engaging Stacklumen — signing an SOW, paying a deposit, or directing work to begin — is agreement to every document on this page, in full. Questions before you engage: info@stacklumen.com. Asking first is always free.

Master Service Agreement

Read it, then let’s build.

Clear terms make good partnerships. If anything in the stack is unclear, surprising, or worth pushing back on — we’d rather know before we start.

Start an engagementDownload the MSA (PDF)

MSA 2026.2 · eleven documents · binding on engagement