The rules, written to be read.
Every policy that governs Stacklumen, in plain English, each on its own address. Start with the two that matter most.
Terms of service
The one agreement for the products: your account and plan, renewal and cancellation, your content, lawful use, liability and governing law.
Privacy policy
We collect what running the product requires, we use it to run the product, and we do not sell it.
03 Cookie policy Cookies keep you signed in and the product working. No advertising trackers. 04 Acceptable use One rule: nothing illegal. Violations mean immediate deplatforming, and law enforcement where applicable. 05 Data processing Your workspace’s data is yours; we process it on your instructions, and only on them. 06 Subprocessors The providers the platform runs on. Data goes to these and nowhere else. 07 Billing & refunds One subscription per agency through Stripe. It renews automatically until cancelled, cancelling is self-serve, and refunds are set out in full. 08 Copyright & takedowns Infringing content comes down when reported, and counter-notices are read by a person.
A question none of these answer?
Write to support@stacklumen.com and a person answers — legal, privacy and billing questions alike.